Trends

Interview with Eduardo Silva, Global Vice President of Telecommunications at Vyntelligence: How AI video auditing reduced telecom defect rates by 68%

AuthorFei Wang

Reading Time4 min

PublishedApril 30, 2025

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Headline

Context

At Connected North 2025 , we were speaking with Eduardo Silva, Global Vice President of Telecommunications at Vyntelligence . Standing at the intersection of AI and video technology, he is working to solve the telecom industry’s most challenging ‘generational gap’—how can new engineers quickly take on the heavy responsibilities of operations and maintenance when veteran experts retire, taking decades of experience with them? From the UK to Brazil, the intelligent platforms he leads are transforming human expertise into system-level insights, making tasks like antenna installation and fault diagnosis no longer reliant on traditional apprenticeship. In this interview, Eduardo will reveal how technology is becoming a ‘time capsule’ for industry knowledge and share his vision for the disruptive changes shaping the telecom industry over the next decade.’ Vyntelligence’s AI-powered video tools are solving telecom’s dual challenges of an ageing workforce and ESG accountability. By combining Japan’s “pointing and calling” safety method with real-time remote audits, the platform helped Openreach cut defects by 68% and resolve quality checks instantly. With each video audit reducing carbon emissions by 2.5 kg, Eduardo argues this approach will soon be indispensable for telcos balancing operational efficiency and sustainability targets.

Evidence

Pending intelligence enrichment.

Analysis

Also read: Connected North 2025: Delivering the north’s connected future “We’re not replacing human expertise; we’re scaling it.” Eduardo Silva: It’s a systemic issue. By 2030, over 40% of telecom engineers in Europe will retire. Traditional apprenticeships can’t bridge this gap. Our solution combines behavioural nudges and AI-guided workflows. Contractors submit short video walkthroughs of their work, verbally explaining each step—a technique adapted from Japan’s railway safety protocols called “ pointing and calling. ” This forces self-auditing: “When you narrate your actions on camera, you’re far less likely to skip critical checks.” For Openreach, this reduced defects by 68% and audit failures by 93%. New hires also access a library of expert-led video tutorials, cutting training time by 30%. Eduardo Silva: Three lessons: First, streamline documentation . Openreach slashed 70+ manual questions per job to 10, replacing text forms with 3–4 targeted videos. This shifts focus from paperwork to execution. Second, accelerate payments through real-time remote audits. Previously, contractors waited 10 days for approval; now, supervisors review AI-flagged video clips within hours. “Faster payouts motivate contractors; faster approvals delight clients.” Third, build a feedback loop . When AI detects recurring errors—like incorrect cable splicing—it triggers custom training alerts, creating continuous improvement.

Key Points

Vyntelligence’s video libraries and real-time feedback loops reduce training time by 30% and defects by 68%, addressing telecom’s retiring workforce crisis.
The “pointing and calling” method—filming and narrating tasks—slashed Openreach’s audit failures by 93% and resolution time from 10 days to zero.
Each avoided site visit saves 2.5 kg of CO2, positioning video audits as critical for ESG compliance.