Trends
6 examples of intelligent automation
Intelligent automation, using AI, is revolutionising business efficiency and standing out as a top automation strategy.
Headline
Intelligent automation, using AI, is revolutionising business efficiency and standing out as a top automation strategy.
Context
Intelligent automation (IA) is reshaping how businesses operate, offering significant benefits in efficiency, accuracy, and customer satisfaction. By embracing IA, organisations can stay ahead in a competitive landscape and unlock new opportunities for growth. Whether through chatbots or predictive analytics, the future of intelligent automation is bright and full of potential. The mortgage lending sector is intensely competitive, with many financial institutions neglecting a crucial resource: their current customer base. Surprisingly, a mere 20% of customers secure mortgages through their main bank. Recognising this, an increasing number of banks are employing intelligent automation to market mortgages to their existing clientele. These platforms analyse extensive customer data to spot opportunities for cross-selling. For instance, they can alert bank staff when clients display behaviours that suggest an interest in purchasing a home.
Evidence
Pending intelligence enrichment.
Analysis
Typical Procure-to-pay (P2P) tasks include things like vendor evaluation and selection and extracting invoice and payment data from multiple sources and systems. Third-party sources can include things like banks, vendors, and logistic companies, while examples of systems include CRMs and ERPs . A lack of integration requires employees to perform manual tasks. For these reasons, many organisations have turned to intelligent automation to improve the efficiency and cost-effectiveness of their procurement processes. Robotic process automation (RPA) improves integration by making P2P tasks more efficient. These tasks include purchase requisition, purchase orders, invoice approval, and vendor management. Employee onboarding and offboarding are both tedious processes that consume a tremendous amount of resources. New hires must be trained, paperwork completed, and new tasks assigned. Business process management (BPM) enables organisations to complete all required onboarding and offboarding tasks. New employees will receive the necessary tools for their jobs, such as computer access and a security card. Also read: Intelligent automation: Streamlining operations and enhancing efficiency across industries
Key Points
- Intelligent automation, powered by artificial intelligence and machine learning, is revolutionising the way businesses operate.
- Intelligent automation has a broad range of potential use cases. It’s rapidly grown in popularity, becoming a major differentiator for process automation.
Actions
Pending intelligence enrichment.
