Companies
Xceed: Premier business process outsourcing and shared services provider in Egypt
Xceed is Egypt’s premier BPO and shared services provider, offering advanced customer management solutions to a diverse global clientele.
Headline
Xceed is Egypt’s premier BPO and shared services provider, offering advanced customer management solutions to a diverse global clientele.
Context
Xceed is committed to surpassing clients’ expectations through its relentless pursuit of excellence, underpinned by a focus on people, processes, and technology. The company champions quality by acknowledging and rewarding outstanding performance. Skilled quality management analysts at Xceed monitor, mentor, and assist agents in maintaining the highest standards of interaction with customers. At Xceed, impeccable quality assurance is the benchmark, ensuring the highest levels of client trust and satisfaction are consistently achieved. Xceed’s dedication to delivering dependable, secure, and efficient customer management services has resulted in rapid growth and notable achievements this year. Since the start of 2017, Xceed’s client base has grown by approximately 40% compared to the previous year. We serve a wide range of key sectors, including telecommunications, automotive, real estate, financial services, and government entities.
Evidence
Pending intelligence enrichment.
Analysis
Xceed is among the region’s leading companies in managing offshore programmes for Fortune Global 500 enterprises. Our portfolio of clients includes prominent names such as Microsoft, Oracle, Cisco, DU, EMC2, and Ericsson, among others. Since 2004, we have consistently achieved our expansion goals by offering premium customer services and technical support solutions to some of the world’s top firms in Europe, North America, the Middle East, and Africa. Every day, thousands of our multilingual staff, proficient in eight languages, interact with customers to build strong relationships between these global brands and their clients. Our services enhance customer loyalty and establish a trustworthy communication channel through a well-implemented and consistent framework. As Egypt’s leading call centre provider, Xceed has been managing the customer service for state-owned Telecom Egypt for over 13 years, with 900 agents handling more than 1.7 million calls each month.
Key Points
- Xceed is Egypt’s premier BPO and shared services provider, offering advanced customer management solutions to a diverse global clientele.
- Xceed has rapidly grown its client base by 40% since 2017, serving global Fortune 500 companies and local entities with premium customer services.
Actions
Pending intelligence enrichment.
