NETCOM S.A.: Telecom and contact-centre solutions

NETCOM S.A.:

• Netcom supplies telecom infrastructure, cloud-hosted contact-centre platforms, and managed IP telephony across Central America.
• It also operates a large certified contact centre and a technology training centre, supporting clients with full-stack telecom services.

NETCOM S.A.: Comprehensive communication infrastructure

Netcom (Network Communications S.A.) is a Panama-based telecom and contact-centre specialist with offices in Costa Rica. It delivers voice, data, video, IP telephony, connectivity solutions, and cloud-based contact-centre platforms using carrier-grade technologies including Cisco and Avaya.

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NETCOM S.A.: Flexible rental and cloud services

The company offers a technology-rental model, allowing clients to lease next-gen platforms with implementation, maintenance, and updates included in a monthly fee. It also provides on-demand cloud services like virtual contact centres, telephone control systems, and telecommunications billing dashboards.

NETCOM S.A.: End-to-end contact centre expertise

Netcom operates a 1,200-seat contact centre in Costa Rica with full redundancy and certifications (COPC, ITIL, PMP). Services include inbound and outbound campaigns, IVR, SMS, email, chat support, and full workforce management.

NETCOM S.A.: Specialist training and certification centre

The company runs the INNOVA training centre, offering certifications in Avaya, ITIL, PMP, and COPC. This educational arm supports both internal staff and client teams by providing labs and structured courses.

NETCOM S.A.: Enterprise-grade cloud solutions

Their cloud offerings include virtual contact centres and NetBilling, a telecom usage monitoring tool. These services deliver cost flexibility and are managed via scalable, secure cloud infrastructure.