ITWorx: A global leader in digital transformation and employee experience solutions

ITWorx: A global leader in digital transformation and employee experience solutions is profiled by BTW Media because public-source evidence links it to internet infrastructure, governance, operational dependencies, or market visibility.

• ITWorx is a global technology provider that was established in 1994. The company offers a wide range of services including Customer Experience, Employee Experience, AI/ML/RAG, Business Process Automation, DevOps, Advanced Infrastructure Services, and Cloud Capabilities.
• One of their notable offerings is DoZen, a SaaS Employee Experience Platform designed to enrich the digital workplace.

With over 29 years of experience, ITWorx has built a solid reputation for delivering award-winning solutions for government and enterprise organisations. Known for its commitment to excellence, the company has a strong focus on creating people-first solutions that contribute positively to various sectors.

Values of ITWorx

ITWorx’s values define the company and what it stands for, guiding its mission to build technologies that make people happier. These HAPPPI values serve as a compass for behaviour within the organisation.

Happiness

ITWorx places significant emphasis on cultivating a healthy work environment where every employee feels encouraged to bring their whole self to work. Happiness is about empowering one another, embracing individuality, respecting diverse perspectives, and appreciating efforts. It’s about creating a space where employees feel good about their work and the contributions they make alongside their colleagues.

Agility

Agility represents a mindset of innovation, collaboration, and flexibility. ITWorx, as a culture and workforce that embraces agility, is bold and moves swiftly. This enables the company to face new challenges, overcome obstacles, find innovative solutions, and deliver exceptional results.

Passion

True success, according to ITWorx, cannot be achieved without passion. Passion is an internal motivator that drives the company to perform with care, quality, and meticulous attention to detail. This passion is evident in all the ways ITWorx makes the world a better place for its partners and clients.

People

The people of ITWorx are considered the greatest asset and the cornerstone of the company’s success. Respecting and valuing each other, the company ensures that its employees are taken into consideration in all actions. ITWorx is committed to the personal and professional growth and development of its people.

Profit

Happy, passionate, and agile employees are the key ingredients for ITWorx’s Profit value. Profit is crucial for sustaining the growth of the company and its people. By investing in its people, ITWorx is able to improve its products and services, ensuring a positive impact on the lives of its partners and clients – the true guarantee of its financial success.

Integrity

Integrity forms the foundation upon which ITWorx builds all its relationships and fosters trust among its employees and clients. Operating with transparency and accountability across all levels, the company practices open and honest communication consistently. Upholding strong ethical and moral principles is how ITWorx creates a culture where mutual respect and dependability thrive.

CEO of ITWorx

Youssri Helmy is an accomplished entrepreneur and investor with over three decades of experience in engineering, product management, marketing, and business development across a variety of technological fields. He co-founded ITWorx in 1994 alongside Wael Amin, where they nurtured and spun off successful ventures including LaserStorm, FileWay, Otlob.com, and NetCelera/SwanLabs.

After exiting ITWorx in 2007, Youssri went on to co-found IdealRatings, Roboworx, and Eonite Perception, which was later sold to Intel. In 2019, he returned to ITWorx to assume the role of CEO.

Youssri holds a Bachelor of Science degree in electronics and telecommunications engineering from Cairo University. An active member of the technology community in both Egypt and Silicon Valley, where he currently resides with his family.

About ITWorx

Established in 1994, ITWorx is a full-service global technology provider that forges lasting partnerships with premier organisations worldwide, enabling their digital transformation journeys. Committed to excellence, ITWorx offers a comprehensive suite of services that includes Customer Experience, Employee Experience, AI/ML/RAG, Business Process Automation, DevOps, Advanced Infrastructure Services, and Cloud Capabilities. As a leader in software development, digital transformation services, and enterprise SaaS, ITWorx is proud to offer DoZen, a SaaS Employee Experience Platform that enriches the digital workplace landscape.