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BT Group

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BT Group

Telecommunications group providing corporate context for Openreach.

Identity: BT Group, Company
Commercial services: Internet access · United Kingdom, MPLS and private WAN · United Kingdom, Managed networks · United Kingdom +1
People and links: Partner: Ericsson, Partner: SpaceX Starlink, Policy, NOC, BT's 2023 999 Outage Made Fallback Call Routing a Public-Network Accountability Test, Scottish Water is buying fewer hand-offs—and a larger BT failure domain +3

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SectionWhat to know first
SectionBasic information
SectionLocations
SectionWhat it does
SectionOther network resources
SectionPeople and contacts
SectionRegistry and related records
SectionRelated research

Organization

BT Group

Telecommunications group providing corporate context for Openreach.

Internet access provider

What to know first

IdentityBT Group, CompanyHigh confidence
Commercial servicesInternet access · United Kingdom, MPLS and private WAN · United Kingdom, Managed networks · United Kingdom +1High confidence
People and linksPartner: Ericsson, Partner: SpaceX Starlink, Policy, NOC, BT's 2023 999 Outage Made Fallback Call Routing a Public-Network Accountability Test, Scottish Water is buying fewer hand-offs—and a larger BT failure domain +3Medium confidence

Basic information

Display nameBT GroupHigh confidence
Directory categoryCompanyHigh confidence
AliasesBT, British TelecommunicationsMedium confidence
Last updatedJun 18, 2026High confidence

Locations

Geography scopeUnited KingdomHigh confidence
Internet accessUnited KingdomMedium confidence
MPLS and private WANUnited KingdomMedium confidence
Managed networksUnited KingdomMedium confidence
Security and DDoSUnited KingdomMedium confidence

What it does

Internet accessUnited Kingdom, Internet access provider, Openreach and Google Cloud announcement via PR NewswireHigh confidence
MPLS and private WANUnited Kingdom, Enterprise network provider, Openreach and Google Cloud announcement via PR NewswireHigh confidence
Managed networksUnited Kingdom, Managed network operator, Openreach and Google Cloud announcement via PR NewswireHigh confidence
Security and DDoSUnited Kingdom, Network security provider, Openreach and Google Cloud announcement via PR NewswireHigh confidence

Other network resources

Service platformBT Group United Kingdom Internet access · United KingdomHigh confidence
Service platformBT Group United Kingdom MPLS and private WAN · United KingdomHigh confidence
Service platformBT Group United Kingdom Managed networks · United KingdomHigh confidence
Service platformBT Group United Kingdom security/DDoS · United KingdomHigh confidence

People and contacts

ContactsPolicy, NOCMedium confidence
Available contact typesPolicy, NOCMedium confidence

Registry and related records

PartnerEricsson · Ericsson is connected to this record. · BT Group and Ericsson renewed and expanded their core network partnership around Ericsson dual-mode 5G Core, NSSF, NEF and BT Network Cloud.High confidence
PartnerSpaceX Starlink · SpaceX Starlink is connected to this record. · BT Group and Starlink agreed to bring Starlink satellite broadband into BT and EE consumer broadband offers for hard-to-reach UK premises.High confidence
Coverage contextBT's 2023 999 Outage Made Fallback Call Routing a Public-Network Accountability Test, BT's nationwide emergency-call disruption on 25 June 2023 was not simply a bad software morning. It exposed a harder network-infrastructure question. The United Kingdom depended on one provider to receive 999 and 112 traffic and transfer each call to an emergency authority. When BT's primary platform became unstable, the first move to disaster recovery failed, and the backup platform then struggled with demand. The event therefore tested more than component availability. It tested whether primary and fallback paths were genuinely independent, whether operators could execute the transition they had designed, and whether the public record could prove that repaired controls would work under national load.Medium confidence
Coverage contextScottish Water is buying fewer hand-offs—and a larger BT failure domain, Scottish Water has chosen one supplier to carry network and security responsibility across roughly 7,000 connections and a large operational-technology estate. The award can replace coordination gaps with a common operating picture. It also concentrates transition, dependency and incident risk in BT, while the price and performance terms that would let outsiders judge that bargain remain undisclosed.Medium confidence
Coverage contextBT and Ericsson strengthen UK 5G partnership, BT Group and Ericsson's March 2026 5G Core expansion matters because it moves UK enterprise connectivity closer to a programmable network platform rather than a best-effort mobile pipe. The agreement adds Network Slice Selection Function and Network Exposure Function capabilities to Ericsson's dual-mode 5G Core on BT's Network Cloud, giving BT a path toward application-aware slicing, secure network APIs and more predictable service quality for business customers.Medium confidence
Coverage contextBT and Starlink turn satellite broadband into a rural reach product, BT Group's Starlink agreement matters because it turns satellite broadband from a direct-to-consumer workaround into a carrier-managed reach product for the UK's hardest-to-serve homes. The event is not a retreat from fibre: BT is using Starlink as a coverage bridge where fixed-line build is slow, costly or geographically awkward, while keeping the customer relationship, support model and service packaging inside BT and EE. The control question is whether BT can make the last few rural premises feel like part of its broadband base rather than customers pushed toward a separate satellite supplier.Medium confidence
Mentioned in coverageOpenreach puts Google Cloud AI into fibre and fleet planning—execution remains the test, Openreach is using Vertex AI, BigQuery and Gemini Enterprise for route modelling, fleet decisions and engineering work. The deployment may improve decisions, but rollout speed and carbon savings still require independently comparable results.Medium confidence

Related research

Primary articleBT's 2023 999 Outage Made Fallback Call Routing a Public-Network Accountability TestHigh confidence
Primary articleScottish Water bündelt Verantwortung – und mögliche Ausfallkaskaden – bei BTHigh confidence
Primary articleScottish Water تنقل عبء التنسيق إلى BT وتجمع معه مخاطر الاعتمادHigh confidence
Primary articleA conta da terceirização da Scottish Water é uma dependência maior da BTHigh confidence
Primary articleScottish WaterはIT・OTの責任境界をBTへ移したHigh confidence
Primary article减少多供应商扯皮，不等于减少 Scottish Water 的全部风险High confidence
Primary articleBT será la ventanilla única de Scottish Water y también su mayor dependencia operativaHigh confidence
Primary articleScottish Water remplace la fragmentation par une dépendance concentrée chez BTHigh confidence
Primary articleScottish Water is buying fewer hand-offs—and a larger BT failure domainHigh confidence

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