Afiniti Software Solutions

Afiniti Software Solutions sells contact-center AI into one of the most unforgiving parts of enterprise operations: the few seconds when an incoming customer interaction must become a defensible routing decision. The question is not whether a better pairing can raise revenue in a slide deck. It is whether Afiniti can keep data, consent, model behavior, agent context, telephony state and review evidence coherent enough for the same decision to be trusted thousands or millions of times.