Trends
The impact of intelligent automation on modern business
Intelligent automation is more than just automation with a touch of AI. It represents the next evolution of business process automation (BPA) by integrating sophisticated AI capabilities with traditional automation tools. While traditional automation focuses on repetitive, rule-based tasks, intellig…

Headline
Intelligent automation is more than just automation with a touch of AI. It represents the next evolution of business process automation (BPA) by integrating sophisticated AI capabilities with traditional automation tools. While traditional automation focuses on repetitive,…
Context
Intelligent automation is more than just automation with a touch of AI. It represents the next evolution of business process automation (BPA) by integrating sophisticated AI capabilities with traditional automation tools. While traditional automation focuses on repetitive, rule-based tasks, intelligent automation goes a step further by utilising AI to handle complex tasks that involve unstructured data, decision-making, and learning from patterns. But what exactly is intelligent automation, and why should businesses be paying attention? Intelligent automation (IA) refers to the integration of artificial intelligence (AI) with automation technologies to enhance and optimise business processes. Unlike traditional automation, which relies on predefined rules and structured data, intelligent automation leverages AI capabilities such as machine learning, natural language processing (NLP), and computer vision to handle more complex tasks and make decisions based on unstructured data.
Evidence
Pending intelligence enrichment.
Analysis
Also read: 6 examples of intelligent automation Robotic process automation (RPA): Automates repetitive, rule-based tasks by mimicking human interactions with digital systems. RPA is often the foundational layer of intelligent automation. Artificial intelligence (AI): Includes machine learning algorithms, NLP, and computer vision to analyse data, recognise patterns, and make decisions. AI enhances the capabilities of RPA by enabling more sophisticated data processing and decision-making. Machine learning: A subset of AI that uses statistical techniques to enable systems to improve their performance on tasks over time based on experience and data.
Key Points
- Intelligent automation is the use of automation technologies—artificial intelligence (AI), business process management (BPM) and robotic process automation (RPA).
- Intelligent automation expands the possibilities of business process automation, creating unlimited opportunities to reimagine how your business operates.
Actions
Pending intelligence enrichment.





