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Retool Network Infrastructure Profile - BTW Media

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Retool

Retool is an enterprise application development and automation platform tracked here for support-channel identity risk, MFA recovery controls, and customer workflow accountability.

Identity: Retool, Private company, Company

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Organization

Retool

Retool is an enterprise application development and automation platform tracked here for support-channel identity risk, MFA recovery controls, and customer workflow accountability.

Company

What to know first

IdentityRetool, Private company, CompanyHigh confidence

Basic information

Display nameRetoolHigh confidence
Legal typePrivate companyHigh confidence
Directory categoryCompanyHigh confidence
AliasesRetool, Inc.Medium confidence
Last updatedJul 14, 2026High confidence

Locations

Geography scopeUnavailableHigh confidence
Other infrastructure servicesGlobalMedium confidence

Other network resources

Service platformRetool Other infrastructure services · Global

High confidence

Registry and related records

Coverage contextRetool made MFA support workflows a social-engineering accountability test, Retool's 2023 social-engineering incident became an enterprise automation accountability case because the failure path did not stop at one phished employee. Retool said the attacker combined SMS phishing, a voice call, a fake identity portal, a one-time code, cloud-synced authenticator secrets, VPN access, and an internal support Retool instance to take over 27 cloud customer accounts. The public accountability question is whether support workflows, identity recovery paths, and internal administrative tools can override the very MFA guarantees that enterprise customers think they have bought.Medium confidence

Related research

Primary articleRetool made MFA support workflows a social-engineering accountability testHigh confidence

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