Zain South Sudan: Connecting a new nation

Zain South Sudan: Connecting a new nation is profiled by BTW Media because published evidence links it to internet infrastructure, governance, operational dependencies, or market visibility.

• Zain South Sudan is a leading telecommunications provider in South Sudan, offering mobile and internet services.
• As a subsidiary of Zain Group, it plays a pivotal role in the country’s digital transformation.

Expanding reliable networks across the country

Established after South Sudan’s independence in 2011, Zain South Sudan emerged from the split of Zain Sudan to serve the newly independent nation. The company quickly deployed 3G technology, covering major cities such as Juba, Wau, Aweil, and Malakal. This allowed residents and businesses to communicate effectively under the new country code (+211), ensuring continuity of service during a period of national transition.

Headquartered in Juba, Zain South Sudan has expanded its network to more than 300 sites, providing 2G, 3G, and 4G coverage nationwide. With over one million customers as of December 2020, the company holds a significant market share, delivering essential voice and data services. Its infrastructure supports personal communication, commercial operations, government institutions, and humanitarian organisations. By focusing on reliability and accessibility, Zain South Sudan strengthens social and economic connectivity, helping communities stay connected in a challenging environment.

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Driving innovation to bridge the digital divide

Innovation drives Zain South Sudan’s strategy, ensuring that services evolve with the country’s digital needs. The company introduced eSIM technology for postpaid customers, enabling secure and flexible mobile connectivity without physical SIM cards. Beyond individual users, Zain South Sudan offers enterprise solutions, including Closed User Groups (CUG), dedicated data plans, bulk SMS, and banking integration services, tailored to meet business requirements.

The company also invests heavily in network infrastructure. The recent Atukuel tower project enhanced connectivity in remote areas, facilitating education, commerce, and social development. By combining technological advancement with social initiatives, Zain South Sudan bridges the digital divide, enabling access to reliable communication and data services across the nation. Its ongoing commitment to innovation positions the company as a key enabler of South Sudan’s digital transformation, fostering economic growth and empowering communities to participate in the digital economy.