• Apple recently updated an internal support document related to unreleased or upcoming products, coinciding with rumors of new iPad and Mac models, although a direct connection is unclear.
  • The document aims to guide Apple’s technical support staff on addressing customer inquiries about unreleased products or potential issues with announced but unavailable products, with specific changes undisclosed.
  • Apple is reportedly planning to release new iPad Pro, iPad Air, and MacBook Air models by the end of March, featuring various enhancements such as OLED displays, M3 chips, MagSafe charging, and redesigned keyboards.

According to Macrumours, reliable sources revealed that Apple updated an internal support document today regarding unreleased or upcoming products. The move comes amidst rumours of new iPad and Mac models, but it’s unclear if there’s a direct correlation between the two.

The document aims to guide Apple technical support staff on how to address customer inquiries about unreleased products or potential issues with products announced but not yet available. Apple’s update log indicates that the document underwent “restructuring and optimisation” today, but specific changes are not clear.

Also read: Apple pilots ChatGPT-like tool called ‘Ask’ for customer service

Will there be a release by the end of March?

Bloomberg reporter Mark Gurman stated that Apple plans to release new iPad Pro, iPad Air, and MacBook Air models by the end of March. The next-generation iPad Pro is expected to be the first to feature a brighter, more vibrant OLED display. Other rumoured or possible features include the M3 chip, MagSafe magnetic wireless charging, a redesigned Magic Keyboard with a larger trackpad and aluminum top cover, and a horizontally oriented front-facing camera. In addition to updating the existing 10.9-inch model, Apple is expected to introduce a larger 12.9-inch iPad Air. Other rumoured or possible features include the M2 chip, a redesigned rear camera bump, support for Wi-Fi 6E, and Bluetooth 5.3.

There is no major design changes for MacBook Air

The 13-inch and 15-inch MacBook Air models are expected to be upgraded to the M3 chip simultaneously, offering improved performance and hardware-accelerated ray tracing for gaming graphics compared to the M2 chip. This year’s MacBook Air is not expected to undergo major design changes but may support Wi-Fi 6E like other Mac models. It’s worth noting that Apple updated the 14-inch MacBook Pro, 16-inch MacBook Pro, and 24-inch iMac with the M3 chip in October 2023. Additionally, Apple often introduces new iPhone colours in March or April.