Cyberattack disrupts CDK Global systems, impacting thousands of retailers

  • CDK Global systems offline due to a cyberattack affecting over 15,000 locations.
  • Restoration efforts underway; full recovery expected to take several days.

The cyberattack on CDK Global is a significant event that sheds light on the vulnerabilities in retail technology systems. As the company works to restore its services, the incident serves as a crucial lesson in the importance of robust cybersecurity measures to protect against future threats. Businesses must prioritise their cybersecurity strategies to safeguard their operations and maintain trust with their customers.
–Doris Du, BTW reporter

Retail technology provider CDK Global is working to restore its systems following a cyberattack that has disrupted operations at over 15,000 retail locations across North America.

What happened

CDK Global, a major software provider for car dealerships, announced that it had to shut down its systems last Wednesday to investigate a cyber incident. The attack has left major U.S. auto retailers such as Sonic Automotive and Penske Automotive struggling with operational disruptions for several days. According to a report by Bloomberg News, the hackers responsible for the attack are demanding millions of dollars in ransom.

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Why it’s important

The outage at CDK Global highlights the growing vulnerability of critical retail technology infrastructure to cyber threats. With the company’s software being integral to the operations of numerous dealerships, the attack underscores the need for robust cybersecurity measures within the industry. The prolonged disruption could lead to significant financial losses and operational challenges for affected businesses.


This incident with CDK Global is a stark reminder of the critical importance of cybersecurity in our increasingly digital world. The fallout from this attack not only impacts the company but also has a cascading effect on the thousands of dealerships that rely on their services. It’s a wake-up call for all businesses to reassess their cyber defences and ensure they are adequately protected against such threats. The emotional toll on the affected businesses and their customers cannot be understated, as they navigate through operational chaos and uncertainty.


Doris Du

Doris Du is an intern reporter at BTW Media. She graduated with a degree in Translating and Interpreting from The Hong Kong Polytechnic University. Send tips to

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