- Philippine National Bank (PNB) has been ranked first in the Philippines on Forbes’ list of the World’s Best Banks for 2024, moving up from second place last year.
- PNB President Florido P. Casuela attributed this achievement to the bank’s mission of promoting financial prosperity for Filipinos and their businesses, both locally and internationally.
- In 2023, PNB reported a record net income of Php18.0 billion, a 55% year-on-year increase, reflecting strong financial growth and customer trust.
The Philippine National Bank (PNB) has achieved the top ranking in the Philippines on Forbes’ list of the World’s Best Banks for 2024, rising from its second-place position last year. This prestigious recognition was based on a comprehensive global survey conducted by Forbes, involving more than 49,000 banking customers across 33 countries. The survey results were detailed in Forbes’ article, “Meet the World’s Best Banks 2024”.
Promoting financial prosperity for all Filipinos
PNB President Florido P. Casuela expressed immense pride in the bank’s accomplishment, stating, “This time around, we rose to become number one. It is a great honour for PNB to be recognised by Forbes as the best bank in the Philippines. We are truly grateful for the continued trust and confidence of our customers. This recognition validates that we are on track in pursuing our vision of being among the top banks in terms of customer growth and satisfaction. We have made it our mission to promote financial prosperity for all Filipinos and their businesses – locally and internationally – and to empower them to help build a competitive, inclusive, and sustainable economy.”
One of the 403 top-performing banks included in Forbes’ ranking
PNB was one of the 403 top-performing banks included in Forbes’ ranking. In collaboration with market research firm Statista, Forbes conducted surveys in 17 languages to gather comprehensive feedback. Customers evaluated banks based on five critical areas: trustworthiness, terms and conditions (including fees and rates), customer service (wait times and helpfulness of employees), digital services (ease of using the website and app), and quality of financial advice.
Forbes highlighted a significant trend among today’s banking customers, noting that “consumer expectations of banking have evolved from ‘do it for me’ to ‘do it with me’.”
We have made it our mission to promote financial prosperity for all Filipinos and their businesses – locally and internationally – and to empower them to help build a competitive, inclusive, and sustainable economy.
Florido P. Casuela, PNB President
In alignment with this evolving customer expectation, PNB recently launched its rebranding campaign, “Every Step Together,” emphasising the bank’s dedication to supporting customers through every stage of their life, anywhere in the world. This refreshed branding underscores all of PNB’s customer experience initiatives.
The bank’s financial performance for 2023 reflects its robust growth and strategic focus. PNB reported a consolidated net income of Php18.0 billion, marking a 55% increase from the previous year. The net core banking income, excluding gains from the sale of acquired properties, surged by an impressive 156% year-on-year. This performance translated to an improved return on equity of 10%, up from 7% in the prior year.
With this accolade from Forbes and its continued financial success, PNB reinforces its position as a leading bank in the Philippines, committed to delivering exceptional service and promoting financial prosperity for all its customers.
About Philippine National Bank
The Philippine National Bank (PNB) is one of the oldest and largest banks in the Philippines, renowned for its comprehensive range of financial services and strong commitment to customer satisfaction. Established in 1916, PNB has a rich history of innovation and resilience, serving millions of Filipinos both locally and internationally. With a vision to promote financial prosperity and inclusivity, PNB continues to lead the banking industry through its robust financial performance, cutting-edge digital solutions, and unwavering dedication to supporting customers at every stage of their financial journey.
