- In the exclusive interview with Iqbal Bahar Zahid, CEO of Optimax Communication Limited, said they are ranked first in terms of service.
- Optimax’s mission is to ensure and provide a high level of quality service to a limited number of clients.
In the exclusive interview with Iqbal Bahar Zahid, CEO of Optimax Communication Limited, BTW discovered the scale of Optimax’s services worldwide, how Optimax provides high-quality service to our customers and what are Optimax’s new plans to cope with market changes.
Q: What is the scale of Optimax’s services worldwide?
We have more than 3,500 small office and home users and more than 2,000 corporate clients globally, including government offices, national and multinational corporations, embassies and foreign missions, international donor offices and international financial organisations, hotels, airlines, telecommunication companies, buy-to-let, and more.
Optimax leads the top five national ISPs in Bangladesh in terms of network and number of customers, but we are ranked first in terms of service.
Iqbal Bahar Zahid, CEO of Optimax Communication Limited
Optimax Communication Limited has an extensive business network and service coverage globally. We have offices and service centres in several key markets including North America, Europe, Asia Pacific and the Middle East. Our services not only cover major cities, but also reach out to many regional markets, ensuring that we can provide localised support and solutions to our customers everywhere. Our global network of operations enables us to respond quickly to changes in the marketplace and provide tailored services to customers in different regions.
Q: How does Optimax provide high quality service to our customers?
Our mission is to ensure and provide a high level of quality service to a limited number of clients. We do not believe in grabbing a large number of clients, we prefer to make long-term bundles with our existing clients with a high level of satisfaction and unrivaled service. We can assure our clients that no one can match our level of service and care for our valued clients. It is one big family with all the clients and professionals of Optimax. We would like to grow closer to our customers.
Optimax will become a high level customer service brand.
Iqbal Bahar Zahid, CEO of Optimax Communication Limited
We would like to build a high-level customer service department that responds to any complaint within a minute and we will end the day with zero complaints. We will reach out to our customers to exceed their expectations and we will proactively identify any issues regarding the service with extra care.
Q: What are Optimax’s new plans to cope with market changes?
In responding to changes in the market, Optimax has a number of forward-looking plans in place to ensure that we have the flexibility to adapt to changing market conditions and maintain a competitive edge. Below are some of our key strategic initiatives.
1. Technology innovation: We will continue to increase our investment in emerging technologies such as artificial intelligence, big data analytics and 5G technologies. These technologies will help us optimise our operational processes, enhance our service quality and provide more forward-looking solutions to our customers.
2. Customer demand-driven: We will focus more on the dynamics of customer demand and adjust our product and service portfolio in a timely manner to ensure that we are able to meet our customers’ evolving needs and expectations. This includes enhancing customer feedback mechanisms and developing new solutions based on customer insights.
3. Sustainability: With the growing global focus on sustainability, we will endeavour to enhance our corporate environmental and social responsibility performance. This includes adopting greener technologies and methods in our business operations and promoting corporate social responsibility programmes to enhance our brand image and competitiveness in the marketplace.
4. Agile management: We will continue to optimise our internal management processes and implement more flexible and agile working practices. This will help us respond faster to market changes and challenges and improve the responsiveness and efficiency of our organisation.
We plan to further expand our market coverage, especially in emerging and regional markets. By entering these fast-growing markets, we will be able to capture new business opportunities and enhance our global presence.
Iqbal Bahar Zahid, CEO of Optimax Communication Limited
About Optimax
OptiMax Communications Limited has an established network and range of services offering secure VPN services specifically designed for banks, with a highly profitable pricing structure and unrivaled data security guarantees. A full range of services are available for corporate offices, including firewall security solutions, anti-virus solutions and networking solutions. Services offered also include broadband internet via fibre optic networks for home users or single PC connections, and broadband internet via cable modems.
