- Velo Technologies, founded in 2018 by Ben Chin, addresses gaps in Malaysia’s interconnection and peering infrastructure, launching TelcoHubExchange in techhub Cyberjaya, one of Malaysia’s largest carrier hotels and most connected data centres now.
- Key strategies for Velo Technologies’ success include customer trust, strong partnerships, and talented staff, ensuring competitive edge and reliability.
- Recent partnership with Infinaxis expands Velo Technologies’ ecosystem, enhancing interconnectivity and high-performance computing services for AI and CDN customers.
In this exclusive interview, Ben Chin, the visionary founder and CEO of Velo Technologies, delves into the company’s rapid ascent since its founding in 2018. He reveals how Velo Technologies identified critical gaps in Malaysia’s interconnection and peering infrastructure, leading to the launch of TelcoHubExchange in Cyberjaya, the first brand of their data center business. Ben highlights the company’s core strategies of building customer trust, forging strong partnerships, and nurturing talented staff. Looking ahead, he shares Velo Technologies’ ambitious plans for global expansion, enhanced service offerings, and robust cybersecurity solutions to meet the evolving needs of their clients.
The birth of Velo Technologies (TelcoHubExchange)
Ben Chin, the founder and CEO of Velo Technologies, recently shared insights into the company’s inception and growth. Established in 2018, Velo Technologies was born out of a recognised need in the market for enhanced interconnection and peering services, particularly within Malaysia’s ecosystem.
Before founding Velo Technologies, Ben served as a Sales VP for a multinational Japanese company, overseeing regional data centre operations. This experience highlighted the gaps in Malaysia’s interconnection and peering infrastructure, prompting the establishment of Velo Technologies.
Velo Technologies embarked on its journey in Cyberjaya, a hub of innovation and technological advancement in Malaysia. Here, the company identified significant opportunities waiting to be harnessed. In response, they launched TelcoHubExchange, a Carrier Neutral facility—the first brand of their data center business.
Key strategies for staying competitive and reliable
Now as one of Malaysia’s largest carrier hotels and most connected data centres, Velo Technologies has adopted several strategies to maintain its competitive edge and reliability. Ben highlights the importance of customer trust, strong partnerships, and talented staff as the pillars of their success.
Customer trust: Ben emphasises that earning and maintaining customer trust is crucial. Customers need to trust the services, the people, and the company itself. Despite being a relatively young company, established five years ago in Cyberjaya, Velo Technologies has built a robust ecosystem supported by numerous partners. This ecosystem thrives on leveraging mutual strengths and fostering bilateral business relationships.
We have a lot of partners that support us. We are leveraging one another, as we always believe that an ecosystem thrives on strong partnerships. It is essentially a bilateral business relationship.
Ben Chin, Founder & CEO at Velo Technologies (TelcoHubX)
Strong partnerships: The company believes in the power of strong partnerships. By working closely with partners, Velo Technologies has created a competitive business environment. This includes comparing skills, pricing, technologies, and sales, as well as the interconnections established within the industry.
Talented staff: Another key factor in staying competitive is the talent within the company. Ben notes that creating a positive customer experience is essential, and this is achieved through the dedication and expertise of their staff. The continuous support from customers and partners is a testament to the company’s commitment to excellence.
Benefits for clients: Velo Technologies partners with Infinaxis for data centre expansion
Velo Technologies has recently announced a strategic partnership with Infinaxis Data Centres in Cyberjaya, further extending its ecosystem. This collaboration aims to enhance the services and solutions available to clients, leveraging a rich network of over sixty partners, including MYIX, DE-CIX, mobile network operators, ISPs, and peering partners.
Also read: Interview with DE-CIX: Impact on global internet infrastructure
Expanded ecosystem: The partnership with Infinaxis allows Velo Technologies to extend its footprint to additional data centres adjacent to their current location in Cyberjaya. This expansion brings significant value to newcomers, existing players, and partners seeking more space.
Clients will benefit from enhanced interconnectivity options, leveraging the extensive ecosystem of Velo Technologies. This fosters seamless communication and collaboration across multiple data centres in Central and Southern Malaysia.
High-performance computing: The collaboration focuses on high-performance computing models, catering to AI and content delivery network (CDN) customers who require advanced support and high power density. The new data centre facilities are designed to meet these demanding requirements, ensuring robust and reliable services.
Comprehensive services: Through this partnership, Velo Technologies aims to offer a suite of complete IT outsourcing and managed services, including a 24×7 Proactive Monitoring Centre, enterprise network and security services, cybersecurity solutions, hybrid cloud solutions, Infrastructure as a Service (IaaS), and Backup as a Service (BaaS).
Also read: Velo Technologies, Infinaxis boost Cyberjaya data centre capacity
Staying ahead of emerging cybersecurity risks
Cybersecurity is a global concern, and recent attacks in neighbouring countries like Indonesia have highlighted its importance. Velo Technologies recognises the critical nature of cybersecurity and has implemented several strategies to stay ahead of emerging risks.
Also read: Indonesian cyberattack exposes rising threats in Southeast Asia
Ben emphasises the importance of upskilling and reskilling staff. Over the past five years, Velo Technologies has focused on transforming its workforce to ensure stability and readiness. This commitment to talent development is crucial for staying ahead of cybersecurity threats. By strengthening their internal support team and equipping skilled engineers to handle ongoing threats, the company aims to mitigate top risks and ensure robust security.
Meanwhile, the company is expanding its focus on cybersecurity services, including Network Detection and Response (NDR) and 24/7 monitoring centres. These services are designed to address the security concerns of their customers, providing continuous support and protection.
Vision for the next 5 years
As Velo Technologies celebrates its first five years, Ben outlines an exciting and transformative journey ahead. The next five years promise to be a period of significant growth and change, as the company shifts towards becoming a more service-oriented entity.
Ben envisions Velo Technologies expanding beyond its current focus on colocation and network services. The goal is to broaden the range of services offered, catering to a wider industry spectrum. This strategic shift aims to enhance the company’s service support capabilities, providing comprehensive solutions to meet diverse customer needs.
Also read: Why choose a colocation data centre? Exploring the benefits
The company has grown from a one-man operation to a team of over twenty dedicated staff members. This growth trajectory is set to continue, with plans to expand globally. Ben emphasises that the next five years will be about scaling operations and extending Velo Technologies’ reach to international markets.
What do partners say?
IPTP Networks
“In Malaysia, TelcoHubX is our long-term reliable partner. Aside from data centre services with great support, high SLA, and security, we also receive their dedicated assistance on all related matters. Thanks to our cooperation, we can confidently strengthen our business in local areas, South East Asia, as well as enhance our global service provision,” stated Head of Department of IPTP Ltd.
Also read: Interview with Vladimir Kangin, CEO at IPTP Networks, and a 28-year voyage from USSR to Cyprus
X86 Network
“Velo Technologies plays a vital role as a business partner in our company’s main infrastructure setup. They add significant value to our operations from a data centre infrastructure perspective. I thank Velo Technologies for the support given to X86 Network Sdn Bhd to date and for many years to come!” — Managing Director of X86 Network Sdn Bhd
Also read: X86 Network impresses at MyNOG-11 Kuala Lumpur
MCDS Software
“Velo Technologies is instrumental in our system deployment across the nation. They provide excellent service support, enabling our system to have a more reliable and stable connection. Additionally, they are well-connected to all major telcos, serving as a vital hub for our business,” said the Managing Director of MCDS Software Sdn Bhd.
