- Offers onshore, offshore and hybrid Business Process Outsourcing focusing on tolling, image review and contact centre services; global redundancy and hybrid cloud drive scalable solutions.
- Industry innovations include AI‑driven Image Processing Engine and Image Quality Detection; challenges lie in scaling operations across geographies and maintaining high accuracy.
Global Agility Solutions: modernizing tolling and BPO
Global Agility Solutions is a privately held BPO provider founded in 2013, with headquarters in Austin, Texas and sites in the Philippines, Vietnam and Eagle Pass . The company offers onshore, offshore and hybrid services focused on automating repeatable business operations. Its speciality lies mainly in tolling, image review, contact centre and back-office support.
Clients in the tolling space benefit from its AI-backed hybrid cloud platform. Its Image Processing Engine (IPE) integrates manual review, ALPR, make/model recognition and DMV validation. A brochure notes it achieves over 99.95% accuracy and processes over one million images daily. The comparable Image Quality Detection (IQD) tool flags camera-quality issues, helping clients reduce revenue loss and maintenance downtime .
Costs are controlled by seamless integration with existing systems, and a global workforce supports 24/7 operations without requiring extra equipment. Testimonials endorse this model. Elizabeth River Crossings reports backlog cleared, improved accuracy and faster turnaround . PlusPass values Global Agility’s responsive customer service.
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Global Agility Solutions: A leader in hybrid BPO
Global Agility Solutions emphasises flexibility by offering bespoke outsourcing: offshore, onshore or hybrid models tailored for compliance and cost. Its executive team brings deep experience in tolling and transportation. For instance, Martin Tyson (CRO) and Jason Schmer (CSO) both hold over 25 years of industry experience. This expertise informs process improvement, scalability and reliability.
The hybrid cloud model enables rapid global expansion with minimal downtime. Operations scale across offices in Austin, Baguio, Da Nang and Eagle Pass . This ensures continuity during outages and peak demand .
Industry context: challenges and the rise of AI in image processing
The tolling and BPO sectors face pressure to improve accuracy while cutting costs. Image analysis must handle high volumes of data with minimal errors and integrate with multiple vendor systems . The need for 24/7 operations across time zones adds complexity.
AI innovations like IPE and IQD are now key trends. They reduce manual workloads and revenue leakage . Global Agility is part of this movement, combining AI and cloud tech to deliver high accuracy. Scalability and global redundancy are essential to meet rising data demands.
