Close Menu
    Facebook LinkedIn YouTube Instagram X (Twitter)
    Blue Tech Wave Media
    Facebook LinkedIn YouTube Instagram X (Twitter)
    • Home
    • Leadership Alliance
    • Exclusives
    • Internet Governance
      • Regulation
      • Governance Bodies
      • Emerging Tech
    • IT Infrastructure
      • Networking
      • Cloud
      • Data Centres
    • Company Stories
      • Profiles
      • Startups
      • Tech Titans
      • Partner Content
    • Others
      • Fintech
        • Blockchain
        • Payments
        • Regulation
      • Tech Trends
        • AI
        • AR/VR
        • IoT
      • Video / Podcast
    Blue Tech Wave Media
    Home » DoorDash introduces new AI tool to tackle in-app verbal abuse
    Doordash AI tool
    Doordash AI tool
    AI

    DoorDash introduces new AI tool to tackle in-app verbal abuse

    By Sylvia ShenMarch 13, 2024No Comments2 Mins Read
    Share
    Facebook Twitter LinkedIn Pinterest Email
    • DoorDash introduces “SafeChat+,” an AI-powered tool aimed at curbing verbal abuse in customer-delivery personnel interactions.
    • The new AI solution, “SafeChat+,” scans in-app chats to identify instances of harassment, covering multiple languages and processing over 1,400 messages per minute.
    • With a commitment to enhancing safety, DoorDash asserts that over 99.99% of deliveries on its platform occur without any safety-related incidents.

    OUR TAKE
    DoorDash introduces “SafeChat+,” an AI-powered tool aimed at curbing verbal abuse in customer-delivery personnel interactions. The implementation of AI technology in apps offers benefits, including enhanced user safety and security. Additionally, AI can streamline processes, and improve user experiences, ultimately leading to higher levels of user satisfaction and engagement. However, companies still need human verification to ensure accuracy and fairness based on AI’s results.
    –Sylvia Shen, BTW Reporter

    DoorDash, a food delivery and takeout application, has launched its new AI-powered tool “SafeChat+,” which automatically recognises harsh language, with the intention of reducing verbally abusive and improper interactions between customers and delivery personnel.

    DoorDash unveils advanced AI tool

    DoorDash is using artificial intelligence (AI) to analyse in-app chats and identify instances where a client or Dasher is being harassed. This feature is called “SafeChat+.”

    According to the company, the AI can cover “dozens” of languages, including English, French, Spanish, Portuguese, and Mandarin, and it can process over 1,400 messages each minute. All issues identified by the AI will be looked upon by team members.

    The functionality is an upgrade above SafeChat, where verbal abuse is manually screened out of discussions by DoorDash’s Trust & Safety team.

    Also read: YouTube tests AI tool that mimics famous singers with select creators

    Also read: LinkedIn passes 1billion members, showcases AI tool

    Doordash’s commitment to combat verbal abuse

    According to TechCrunch, the company stated SafeChat+ is “the same concept as SafeChat but backed by even better, even more sophisticated technology. It can understand subtle nuances and threats that don’t match any specific keywords.

    “We know that verbal abuse or harassment represents the largest type of safety incident on our platform. We believe that introducing this feature could meaningfully reduce the overall number of incidents on our platform even further.”

    DoorDash asserts that over 99.99% of deliveries on its platform are conducted without any safety-related incidents.

    AI DoorDash In-app communication
    Sylvia Shen

    Sylvia Shen is an editorial assistant at Blue Tech Wave specialising in Fintech and Blockchain. She graduated from the University of California, Davis. Send tips to s.shen@btw.media.

    Related Posts

    AFRINET SA: Expands digital services in the DRC

    July 10, 2025

    Vodafone and Digital Realty launch subsea hub in Crete

    July 10, 2025

    Türkiye blocks Grok AI chatbot in new crackdown

    July 10, 2025
    Add A Comment
    Leave A Reply Cancel Reply

    CATEGORIES
    Archives
    • July 2025
    • June 2025
    • May 2025
    • April 2025
    • March 2025
    • February 2025
    • January 2025
    • December 2024
    • November 2024
    • October 2024
    • September 2024
    • August 2024
    • July 2024
    • June 2024
    • May 2024
    • April 2024
    • March 2024
    • February 2024
    • January 2024
    • December 2023
    • November 2023
    • October 2023
    • September 2023
    • August 2023
    • July 2023

    Blue Tech Wave (BTW.Media) is a future-facing tech media brand delivering sharp insights, trendspotting, and bold storytelling across digital, social, and video. We translate complexity into clarity—so you’re always ahead of the curve.

    BTW
    • About BTW
    • Contact Us
    • Join Our Team
    TERMS
    • Privacy Policy
    • Cookie Policy
    • Terms of Use
    Facebook X (Twitter) Instagram YouTube LinkedIn

    Type above and press Enter to search. Press Esc to cancel.