Vodafone’s “Just Ask Once” initiative combines AI and process automation to eliminate repetitive customer service interactions.
Browsing: customer service
Etiqa Insurance earns top awards in Singapore for its fast digital insurance services and strong commitment to ESG and sustainability.
What happened: VMO2 sees decline in complaints but still tops pay TV and mobile dissatisfaction Virgin Media O2 (VMO2) has…
Customer-centric telecommunications solutions SIMBA is a leading telecommunications provider in Singapore, known for its affordable and efficient services. The company…
What happened: AI-powered assistant enhances small business efficiency Verizon Business has introduced a generative AI-powered text messaging solution designed specifically…
TalkTalk and O2 lead Ofcom complaints, with Sky and EE receiving fewer issues, mainly around service reliability.
VMO2 CEO Lutz Schüler asserts that AI will improve service efficiency while retaining human agents’ crucial role.
In a major step toward revolutionizing customer service, SK Telecom launches AI-Powered customer service tool that promises to significantly improve…
The company integrates AI into its customer service operations to streamline communication channels, resolve inquiries promptly.
Google’s “Talk to a Live Representative” feature automates customer service calls, notifying users when a human agent is available.