- Launch at DTW 2025 in Copenhagen emphasises autonomous operations via Agentic AI and Digital Twin Network.
- Provides a strategic framework for CSPs to evolve from reactive systems to self-healing, businesscentric intelligence.
What happened: Huawei, TM Forum launch White Paper
At DTW 2025 in Copenhagen on 19 June, Huawei, TM Forum and ten telecom operators officially launched White Paper 3.0: New Generation Intelligent Operations. This latest edition expands on previous frameworks (White Paper 1.0 in 2023 and 2.0 in 2024), moving the conversation from humanassisted automation to autonomous decision-making loops involving “Think-Act-Verify” methodology through Agentic AI and Digital Twin Networks.
Huawei’s Lucas Lu described the paper as a “significant breakthrough in service-centric intelligent operations transformation”, pioneering autonomous systems that self-detect anomalies, prioritise business impact, and trigger self-healing responses—without human initiation. TM Forum’s Richard Webb highlighted the alignment with the EOT (Evaluate-Operate-Transfer) framework, urging CSPs to prioritise customer value over internal KPI-driven tactics.
Illustrating real-world impact, IOH Indonesia’s Raden Tofan Akbar shared their AI overhaul across 17,000 islands—a two-phase journey unifying multi-vendor platforms and deploying AI for fibre monitoring and network automation.
Also read: Taiwan puts Huawei and SMIC on export control list
Also read: Chinese chip maker SMIC may have violated US law to make Huawei chip
Why it’s important
For telecom providers, the stakes have never been higher. With networks ballooning in complexity and customer expectations climbing, the era of Agentic AI paired with Digital Twin Network models offers a path to operational resilience and cost optimisation. White Paper 3.0 acts not simply as a technical manual, but as a blueprint linking AI deployment with business outcomes, following TM Forum’s autonomy maturity model and RISE (Revenue, Innovation, Satisfaction, Efficiency) methodology.
This signals a decisive move from automation to cognitive autonomy—empowering networks to self-manage, self-optimise and self-improve. CSPs adopting this model stand to cut OPEX, reduce response times, and enhance service quality—crucial in an era defined by 5G-A, 6G and AI-driven applications. As Huawei’s Li Peng noted at MWC 2025, AI-enabled network tools can already boost troubleshooting efficiency by ~30 %.
Confirming the future-ready relevance of White Paper 3.0, its publication is open and collaborative, inviting operators and vendors to test, refine, and scale the principles in diverse environments.
