- Trump blames AT&T after delay in faith leaders call
- AT&T says fault lay with platform provider
What happened: Trump calls on AT&T to fix issues after large-scale virtual event
Former President Trump posted on Truth Social that AT&T “blew” a big conference call with faith leaders. He said the call had 8,000 to 10,000 participants and started about 20 minutes late. Trump said this was the second time AT&T failed on a high-profile event and said the company needed to improve or he might switch providers.
AT&T reached out to the White House to investigate. The company said its initial checks showed its network worked fine. AT&T said the problem came from the third-party platform used for the call. AT&T added it was reviewing how to prevent such delays going forward.
Also read: AT&T’s ORAN shift: A game-changer for telecom giants
Also read: AT&T unveils customer service guarantee to lead industry
Why it’s important
This incident highlights how telecom providers can face high-profile scrutiny when service glitches occur. Public trust in AT&T could be affected if major events run poorly. Users might worry about call quality during critical virtual meetings.
AT&T’s response places responsibility on the platform provider. This may push telcos to monitor software partners more closely. In future, carriers and platforms may strengthen testing for high-attendance virtual events. The episode shows how telecom and conferencing sectors must work better together.