- In an exclusive interview with Optimax, BTW discovered that Optimax reaches customers within the shortest time to give the best services.
- Optimax has more than 3,500 small office and home users and more than 2,000 business customers.
OUR TAKE
Optimax Communication Limited is a leading global communications service provider headquartered in Bangladesh. In the exclusive interview with Iqbal Bahar Zahid, Director of Optimax, BTW learned that In order to provide prompt and reliable service to customers, optimax has set up branch offices at different locations. They try to reach customers in the shortest time possible to provide the best service.
–Zora Lin, BTW reporter
What happened
Optimax will establish a high-level customer service department that will respond to any complaint within a minute, which helps to establish Optimax as a high-level customer service brand, according to BTW’s exclusive interview with Optimax.
“Optimax leads the top five ISPs in Bangladesh in terms of network and number of customers, but we are number one in terms of service.” said Iqbal Bahar Zahid, Director of Optimax.
“We will end the day with zero complaints, reaching our customers beyond their expectations, and we will proactively identify any issues regarding the service with extra care.”
So far, Optimax has more than 3,500 small office and home users worldwide, as well as more than 2,000 corporate customers, including government offices, national and multinational corporations, embassies and foreign missions, international donation offices, and more.
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Why it’s important
This news represents a significant expansion of Optimax’s reach and scale in the global market. Such a broad customer base not only demonstrates the company’s strong influence in the industry, but also reflects its competitiveness in the global communications market.
Optimax has a leading position among the top five Internet Service Providers (ISPs) in Bangladesh, with a particular focus on service quality. This not only highlights Optimax’s strong presence in the local market, but also shows that the company has set high standards in the field of service.
Optimax plans to build an efficient customer service department that strives to respond to any complaint within a minute. The move reflects the company’s continuous improvement of service quality and rapid response to customer needs. With this service optimisation strategy, Optimax aims to consolidate its leading position in the communications industry while enhancing customer loyalty and market reputation.
