- FTC report finds 89% of smart devices, including hearing aids and security cameras, don’t disclose software update durations.
- FTC warns manufacturers may violate consumer protection laws by failing to provide update information.
What happened
A new report from the Federal Trade Commission (FTC) reveals that many smart device makers do not inform consumers how long they will provide software updates. The FTC reviewed 184 devices, including hearing aids and security cameras, and found that nearly 89% did not disclose the duration of software support. Smart devices, such as those used for controlling home lighting or tracking fitness, rely on regular updates to stay functional. Without these updates, devices can lose their smart features and stop working. The FTC is advising consumers to be cautious when buying smart devices and to ask manufacturers how long they will continue providing updates.
Out of the 184 devices reviewed, 161 did not offer clear information about their support duration. In some cases, the FTC could not find any update details online. The agency suggests that consumers should consider whether a device is worth the price if the manufacturer doesn’t disclose the length of support. The FTC also warns that manufacturers may be violating consumer protection laws, including the FTC Act and the Magnuson-Moss Warranty Act, by failing to provide this vital information. Consumers are encouraged to contact manufacturers directly if they cannot find this information.
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Why it is important
This report from the Federal Trade Commission (FTC) highlights a significant issue: many smart devices lack clear information about software update durations. Nearly 89% of the devices reviewed—ranging from hearing aids to security cameras—did not disclose how long they would receive updates. Without regular updates, smart devices can lose their functionality, causing inconvenience and potential waste of money.
It’s crucial for consumers to know the update policy before purchasing these devices. If manufacturers don’t provide this information, buyers risk investing in products that may quickly become outdated or nonfunctional. The FTC’s warning emphasises the importance of transparency, urging consumers to ask manufacturers directly about the lifespan of software support. Additionally, the FTC suggests that failure to provide update details may violate consumer protection laws. This highlights the need for better regulation and clearer communication from manufacturers to ensure informed purchasing decisions.
