- GTBank Ghana enhances digital platforms like Paperless Banking and Myghpay payments.
- The bank leads innovation in Ghana’s banking industry through customer focus and operational excellence.
Guaranty Trust Bank (Ghana) Limited: Pioneer in digital services
Guaranty Trust Bank (Ghana) Limited began operations after securing its universal banking license on 23 February 2006. It is a subsidiary of Nigeria’s Guaranty Trust Bank Plc, the first sub‑Saharan African bank listed on the London Stock Exchange. Over 18 years, it has expanded to 37 branches nationwide and earned multiple awards for innovation, including Best Digital Bank of the Year, 2019.
The bank positions itself around five pillars: professionalism, ethics, integrity, customer focus and technological excellence. It operates under its brand principle “precision”, emphasizing strong governance and a culture called the Orange Rules.
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Guaranty Trust Bank (Ghana) Limited: Deploys smart banking platforms
GTBank Ghana launched its Paperless Banking initiative in April 2022, introducing e-signatures and digital forms at ten Accra branches, with a full nationwide rollout planned by June 2022. The system was designed to streamline banking processes, reduce administrative delays, and improve data security. By digitising customer interactions at the branch level, the bank aimed to enhance operational efficiency and offer a seamless user experience.
Earlier, in January 2021, GTBank revamped Myghpay, Ghana’s largest online payments hub. The updated platform added new features such as push notifications, in-app reporting tools, QR-code payment support, and biometric authentication options like Face ID. George Opoku, Group Head of Mobile Money Solutions, noted, “Myghpay is one of the platforms we are very excited about because of the array of services and the convenience it offers.”
Guaranty Trust Bank (Ghana) Limited: Navigates industry challenges
Ghana’s banking industry faces challenges like low financial inclusion, security threats and competition from fintech. GTBank tackles these by strengthening security protocols. It constantly enhances online safety to prevent phishing and fraud .
The bank provides tailored solutions such as non‑resident Ghanaian accounts and private‑banking services with dedicated relationship managers. Its commercial banking arm caters to importers, manufacturers and oil‑and‑gas businesses.
GTBank Ghana plans to continue its digital drive. It focuses on SME support, cashless payments, contactless cards and remote banking delivery. The bank emphasizes end‑to‑end customer experience backed by robust IT systems.
