- Xceed is Egypt’s premier BPO and shared services provider, offering advanced customer management solutions to a diverse global clientele.
- Xceed has rapidly grown its client base by 40% since 2017, serving global Fortune 500 companies and local entities with premium customer services.
Xceed is committed to surpassing clients’ expectations through its relentless pursuit of excellence, underpinned by a focus on people, processes, and technology. The company champions quality by acknowledging and rewarding outstanding performance. Skilled quality management analysts at Xceed monitor, mentor, and assist agents in maintaining the highest standards of interaction with customers. At Xceed, impeccable quality assurance is the benchmark, ensuring the highest levels of client trust and satisfaction are consistently achieved.
Xceed’s commitment to excellence: A journey of growth and success in customer management services
Xceed’s dedication to delivering dependable, secure, and efficient customer management services has resulted in rapid growth and notable achievements this year. Since the start of 2017, Xceed’s client base has grown by approximately 40% compared to the previous year. We serve a wide range of key sectors, including telecommunications, automotive, real estate, financial services, and government entities.
Offshore Experience
Xceed is among the region’s leading companies in managing offshore programmes for Fortune Global 500 enterprises. Our portfolio of clients includes prominent names such as Microsoft, Oracle, Cisco, DU, EMC2, and Ericsson, among others.
Since 2004, we have consistently achieved our expansion goals by offering premium customer services and technical support solutions to some of the world’s top firms in Europe, North America, the Middle East, and Africa.
Every day, thousands of our multilingual staff, proficient in eight languages, interact with customers to build strong relationships between these global brands and their clients. Our services enhance customer loyalty and establish a trustworthy communication channel through a well-implemented and consistent framework.
Onshore Experience
As Egypt’s leading call centre provider, Xceed has been managing the customer service for state-owned Telecom Egypt for over 13 years, with 900 agents handling more than 1.7 million calls each month.
With a solid presence in the market and a proven track record, Xceed was entrusted with providing call centre services for Egypt’s National Services since 2008, managing a significant volume of calls daily while meeting stringent service level targets.
Xceed’s expanding market share encompasses local clients such as TE Data, Egypt’s leading internet service provider, alongside other government entities and key industrial corporations in the automotive, telecommunications, and government sectors, among others.
Wael Moustapha: A pillar of Xceed’s success
Xceed’s co-founder Wael Moustapha has contributed to the company’s breakthrough, development and success since he joined the firm back in January 2002 as the procurement and administration manager. In 2005, he was promoted to be the procurement and administration director. He managed the selection, construction, full operation and expansion of seven sites in Egypt and two in Morocco. He was involved in both the strategic planning and the day-to- day operations of the premises in particular.
Wael led the procurement and contract management, the facility management, the building and grounds maintenance, the space management administration, in addition to the safety and security. Xceed’s board of directors has appointed him in 2017 as the new chief executive officer for his vast experience and executive excellence.
About Xceed
Established in 2001, Xceed is Egypt’s premier business process outsourcing (BPO) and shared services provider, dedicated to supporting clients worldwide in navigating the rapidly evolving global market. With a focus on growth, Xceed utilises advanced technologies and prioritises exceptional customer experiences, fostering sustainable development. The company offers comprehensive onshore and offshore customer management solutions, connecting four continents through operations in Egypt, Morocco, and Mauritius. As a wholly-owned subsidiary of Telecom Egypt, Xceed has an operational capacity of over 10,000 omnichannel workstations, serving sectors such as telecommunications, technology, tourism, and healthcare. Xceed’s diverse client base includes significant government accounts and leading industry players. Building on its success in the contact centre sector, Xceed now provides human resources outsourcing, finance and accounting outsourcing, and BPO consultancy services.
