- Offers AI-driven contact centre and CRM tools
- Serves sectors including healthcare, finance, and government
Enhancing customer engagement through cloud solutions
Founded in 2000 and headquartered in Singapore, Nubitel (formerly Microtel Technology) specialises in cloud communication solutions. The company offers a range of services, including contact centre systems, CRM integrations, and unified communications. Their products are designed to help businesses manage customer interactions across multiple channels.
Nubitel’s offerings include Nubitel CX, an omnichannel contact centre platform, and Nubitel AI, which provides tools like conversational AI and analytics. These solutions aim to streamline customer service operations and enhance user experience. The company’s services cater to various industries, such as healthcare, finance, and government sectors.
By leveraging cloud technology, Nubitel enables businesses to scale their communication infrastructure efficiently. Their solutions support remote work capabilities and offer features like live chat, email management, and video calls. This flexibility allows organisations to adapt to changing customer needs and operational demands.
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Supporting business communication needs
Nubitel’s cloud-based platforms offer tools that help businesses handle customer communications across various channels. Features like agent workbench, live chat, and email management are designed to improve response times and customer satisfaction. The integration of AI-driven analytics provides insights into customer behaviour, aiding in service improvement.
The company’s CRM solutions, such as Nubidesk, offer case management and workflow tools to streamline internal processes. These systems are tailored to meet the needs of different industries, ensuring that businesses can manage their customer relationships effectively.
Nubitel’s focus on cloud technology ensures that their services are accessible and scalable. This approach allows businesses to adjust their communication strategies as needed, supporting growth and adaptability in a dynamic market environment.
