- Zainul Zain from Mesiniaga Berhad demonstrates setting up an AI Phone Assistant using VAPI, enhancing efficiency in various business applications.
- VAPI enables quick deployment of voice AI agents, addressing challenges like natural conversation simulation and low latency.
- Mesiniaga Berhad, established in 1981, offers diverse IT solutions, serving industries like government, education, healthcare, and financial services.
Who is Zainul Zain?
Zainul Zain from Mesiniaga Berhad, a prominent Malaysian IT solutions provider, is a versatile Application Architect, Developer, and Project Manager with extensive experience in developing and managing web-based business applications. He has a particular interest in implementing Open Source initiatives and process automation projects to enhance work environment efficiency.
Also read: Is Gemini AI open source? Here’s what you need to know
Create AI Phone Assistant using VAPI
In this video, Zainul demonstrates how to easily set up an AI Phone Assistant/Attendant using VAPI, an online AI service provider. VAPI allows developers and businesses to create sophisticated voice AI agents for both inbound and outbound calls, suitable for a variety of use cases including appointment setting, booking, customer service, IT support, and more.
Also read: 5 of the best home voice assistants
About VAPI
VAPI is a Voice AI platform designed to build, test, and deploy voice AI agents within minutes rather than months. VAPI addresses the foundational challenges faced by voice AI applications, such as simulating natural human conversation, managing turn-taking, interruption handling, and ensuring low latency across international networks. Additionally, it facilitates function calling during conversations and enables the extraction of valuable conversation data, including audio, transcripts, and metadata.
Also read: Which was the first voice assistant?
About Mesiniaga Berhad
Mesiniaga Berhad is a Malaysia-based IT solutions provider with a strong reputation for delivering comprehensive technology services and solutions. Established in 1981, Mesiniaga has evolved from a company selling IBM office products to a multi-platform technology solutions provider, offering a wide range of services that include system integration, managed services, cloud solutions, cybersecurity, and digital transformation. The company serves a diverse clientele across various industries, including government, education, healthcare, and financial services.
