- Trusted by 1,200+ enterprises across 100 countries, including Microsoft, Google, Careem, and HSBC.
- Built on a backbone of 700+ carrier connections worldwide and AI-enhanced services.
CEQUENS TECHNOLOGIES thrives on a global-MENA focus
Operating with over 700 carrier connections and partnerships with 85+ networks across the Middle East and North Africa, CEQUENS offers immediate global coverage, currently expanding into APAC and Europe . Its platform, certified ISO and PCI DSS compliant, supports all major messaging channels—SMS, Voice, Email, WhatsApp, Microsoft Teams—ensuring a uniform, omni-channel communication experience.
This reach has earned the trust of prestigious organisations, from public entities to private enterprises such as Viber, Alibaba, IKEA, Talabat, and Al Rajhi Bank.
From its outset as an SMS aggregator, CEQUENS has evolved into a sophisticated CPaaS provider. Its success lies in API-first architecture, removing the need for heavy infrastructure investments and enabling seamless scaling. Clients benefit from flexible payment structures—pre and post paid options—and regionally competitive rates. Over 1,200 enterprise customers across 100 countries attest to its service quality.
The CEQUENS advantage: support and scale
ITIL-certified support teams span multiple countries, backed by advanced infrastructure and continuous innovation—such as AI-powered chatbots, including its CEQUENS AI Agent unveiled in mid-2024. The company’s focus on customer-centricity has resulted in recognition such as Tier-One A2P SMS provider in ROCCO reports (2023–24), listings in Juniper Research’s leadership board, and a Meta Business Partner nod.
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Industry context: challenges and innovation
The global CPaaS market is booming—valued at $8.9 billion in 2021, projected to grow at a CAGR of 31 % to 2030. But the landscape brings hurdles: fragmented international regulations, integration complexity, and rising security standards. CEQUENS confronts these through its global architecture, strong carrier ties, and compliance credentials (ISO, PCI, SOC 2). Meanwhile, AI innovations in chatbots and conversational automation are redefining customer engagement—areas where CEQUENS is already delivering solutions .
Inside the team
The firm’s success is fuelled by its leadership team. Alongside Khorshed is Ahmed Shabrawy, co-founder and Chief Research & Innovation Officer, with over 25 years of software and AI experience. Their vision is supported by seasoned leaders like Hania Tolba (SVP Regional Enterprise Sales), Nermeen Sobhy (SVP Carrier Relations), Wael Nabil (VP Operations), and Tamer Nassrawin (VP Revenue & Customer Solutions).
Under their stewardship, CEQUENS fosters a collaborative and empowered culture—as seen in its “Women of CEQUENS” empowerment initiative—and invests in talent, having added key roles such as Head of Customer Success in August 2023.
Looking forward, CEQUENS is eyeing further expansion into Europe and APAC, backed by private profitability and venture-grade growth . As the CPaaS market accelerates, CEQUENS appears well-positioned to ride the wave, balancing scale, innovation and service excellence.
