- Ofcom opens investigation into Primo Dialler.
- Probe examines alleged misuse of numbers for scams.
What happened: Investigation into alleged call abuse
Ofcom has opened a probe into Manchester‑based Primo Dialler over concerns that phone numbers it sub‑allocated were used to facilitate scams. The regulator is examining whether the firm breached its obligations under the General Conditions of Entitlement and persistently misused networks under the Communications Act 2003. Ofcom said it will establish the facts and check if there are reasonable grounds to believe Primo Dialler failed to comply with its rules.
The firm provides predictive dialler and cloud phone system solutions. It has not disclosed specific examples of alleged misuse. The probe suggests numbers from its systems may have been exploited for nuisance or scam calls. If Ofcom finds the firm enabled harmful behaviour, it could face enforcement action.
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Why it’s important
This probe highlights Ofcom’s role in safeguarding UK communications. Call centre solutions can enable large‑scale outreach, so firms must follow strict rules. Investigations into alleged abuse can deter misuse of phone networks. Clear enforcement under the General Conditions of Entitlement ensures fair access to numbering resources. It also protects consumers from nuisance and scam calls. By examining compliance with the Communications Act 2003, Ofcom upholds legal standards for electronic communications.
The outcome may lead to updated industry guidance and stronger controls on number sub‑allocation. Other providers will monitor this case to ensure their own practices meet regulatory expectations. Stakeholders, including businesses and consumer groups, will watch for any enforcement action and policy changes. This case underscores the importance of robust oversight in a sector critical to commerce and public safety.
