- Connect is a licensed ISP, offering fiber, wireless broadband, satellite, and ICT services since 2010.
- The company serves businesses, NGOs, embassies, and public institutions with redundant networks and tailored connectivity.
Building resilient broadband and ICT infrastructure
Connect (a brand of 4G Telecom Ltd) has been operating in South Sudan since 2010, delivering high-speed Internet and ICT solutions under full licensing. Their service portfolio includes fiber-optic Internet in Juba with dual active core networks located in two separate sites, offering symmetric speeds, low latency, and redundant optical fiber routes to ensure high availability.
They also provide wireless broadband: starting in Juba, then expanding to Bor and Wau, with plans to cover more cities. Their wireless backbone is built with redundancy, distinct independent routes, and backup satellite links to ensure reliable performance. Meanwhile, satellite (VSAT) services enable Internet access for remote and rural locations, multi-branch connectivity, and turnkey satellite telecom projects.
Connect offers additional services beyond Internet access: GPS tracking for fleets, turnkey telecom/IT consulting, project management, and hardware supply for remote and corporate infrastructure needs. Their NOC (network operations centre) supports 24×7 monitoring for customers, and they offer private access so clients can monitor contracted service levels in real time.
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Innovation and expanding impact through strategic redundancy
Connect’s emphasis on redundancy and reliability underpins much of its innovation. They maintain dual core fiber networks in Juba, multiple upstream providers, and cross-border fiber links (e.g. to Uganda) alongside microwave backup, delivering optical fiber connectivity with high uptime and performance.
In wireless services, their infrastructure is designed for scalability, low latency, and availability: using modern core and edge network hardware (Cisco etc.), redundant power supplies, and expanded coverage phases. Satellite and VSAT services are also engineered for flexible deployment in varying environments, which is crucial in a country with many underserved and remote locations.
Connect customises its offerings for demanding users like NGOs, embassies, and multi-site enterprise deployments. Their GPS tracking solutions for fleets, plus turnkey telecommunications consultancy and project execution, demonstrate innovation beyond just pure connectivity. By combining diverse technology modes (fiber, wireless, satellite), strategic redundancy, and responsive customer service, Connect is positioned to scale its services as demand grows across South Sudan.
