- Specialises in low-latency broadband for homes and businesses
- Employs non-scripted technical support for personalised service
Jiji Fiber: Solving Kenya’s Evening Bandwidth Crunch
Jiji Fiber LTD has carved a niche in Kenya’s competitive ISP market by addressing a common pain point: the notorious “evening slowdown” experienced by many internet users. The company’s network monitoring systems and optimised routing protocols maintain consistent speeds even during peak hours from 7-11pm, when most providers struggle with congestion.
“Our engineers constantly adjust traffic flows rather than just throttling speeds,” explains the company’s website. This approach has gained particular traction among remote workers and gaming communities in Nairobi, where Jiji Fiber now covers 70% of upper-middle-income suburbs.
Also Read: EFT Corporation: Pioneering payment solutions in Africa
Also Read: Ericsson’s partnership to revolutionise Africa’s mobile connectivity
Jiji Fiber’s Human-Centric Tech Support
Unlike most ISPs relying on scripted call centres, Jiji Fiber employs what it calls “enthusiast technicians” – staff with deep networking knowledge who can troubleshoot beyond standard protocols. While this increases training costs by 30% (company data), customer satisfaction scores reportedly exceed industry averages by 25 points.
Kenya’s internet sector faces growing pressure as demand surges – total bandwidth consumption grew 42% in 2023 (CAK data). Jiji Fiber’s recent upgrade to 10G EPON technology positions it well, though fibre vandalism and high taxation on network equipment remain sector-wide challenges.
