- Nubitel Technology enhances Nubitel CX with an advanced CRM connector, supporting seamless omnichannel interactions across voice, chat, email, and social media.
- The update consolidates communications into a single interface, optimising productivity and enabling agents to deliver exceptional customer experiences.
- With 20 years of industry experience, Nubitel Technology specialises in comprehensive customer engagement solutions for public service, government, healthcare, and BPO sectors.
Seamless omnichannel interactions
Nubitel Technology is pleased to announce the latest upgrade to Nubitel CX, now supporting omnichannel interactions with an advanced CRM connector. This significant enhancement enables agents to effortlessly manage customer engagements across multiple platforms, including voice, chat, email, and social media.
Also read: TELUS International partners with eGain Corporation to elevate customer experience
Why it’s important
Unified interactions: This update consolidates communications from voice, email, chat, and social media into a single user interface, streamlining the customer service process.
Optimised productivity: By integrating Nubitel CX with a CRM, agents can focus on delivering outstanding customer experiences, saving time and reducing effort.
With Nubitel CX integrated into a CRM, the platform evolves from a simple tool into a robust solution that drives businesses forward.
Also read: Marketing Cloud Connect: Unifying customer experiences
Nubitel Technology: 20 years of innovating customer engagement solutions
Founded in 2000, Nubitel Technology (formerly known as Microtel Technology) has been at the forefront of developing innovative solutions to meet businesses’ customer engagement needs.
With two decades of industry experience, Nubitel specialises in providing comprehensive customer engagement solutions, including contact centre systems integrated with case management and backend business systems such as CRM and appointment management systems.
Nubitel supports over 2000 agent seats across Singapore and Malaysia, serving various sectors including public service providers, government, healthcare, and BPOs.
