- Provides APIs for messaging, voice, and video communication
- Offers no-code tools and worldwide connectivity solutions
Platform and global operations
8×8 CPaaS is part of 8×8, Inc., a cloud communications company established in 1987. The platform allows organisations to integrate real-time communication features into their systems using APIs. It supports voice, SMS, video, and messaging through multiple global networks. The service is used by millions of business users around the world. 8×8 CPaaS operates with more than one hundred and sixty mobile network partners and provides access across over one hundred and ninety countries. Its infrastructure focuses on reliability, speed, and security. The platform was expanded through the acquisition of Wavecell in Singapore, which strengthened its position in the Asia-Pacific region. 8×8 CPaaS combines enterprise-grade standards with flexible tools for developers and enterprises. It enables customers to build communication solutions that connect people and systems securely and efficiently across regions.
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Solutions and market role
8×8 CPaaS delivers APIs and low-code features that support business communication. It enables companies to design workflows for messaging, customer support, and verification. The platform’s tools allow easy creation of communication processes using visual builders. It helps organisations send alerts, trigger calls, and manage identity verification. Sectors such as finance, retail, logistics, and public services use 8×8 CPaaS to improve communication efficiency. The service integrates different channels into one unified environment. This helps companies maintain consistent engagement across all platforms. Its design focuses on performance, data protection, and global scale. The platform also supports analytics, usage tracking, and integration with contact centre solutions. Its main aim is to give businesses flexible, secure, and scalable ways to communicate worldwide.
