- Foundever is a global customer experience (CX) outsourcing provider, delivering over 9 million customer interactions daily across 45 countries.
- The company combines human expertise with AI-driven solutions to support brands in enhancing customer satisfaction and operational efficiency.
Foundever: Industry-specific solutions
Foundever provides tailored CX solutions across various sectors, such as healthcare, finance, retail, and technology. For instance, in the healthcare industry, the company ensures HIPAA compliance and offers specialized support for services like telemedicine and chronic disease management. In the financial sector, Foundever implements robust fraud prevention measures and secure data handling protocols to protect sensitive customer information.
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Foundever: Innovation and technology
Emphasizing innovation, Foundever leverages AI and machine learning to enhance service delivery. Their solutions include conversational AI, intelligent automation, and omnichannel support, enabling seamless interactions across various customer touchpoints. The company’s commitment to technological advancement ensures clients can adapt to evolving customer expectations and market dynamics.
Foundever: Empowering customer connections worldwide
Foundever’s global footprint and multilingual capabilities allow it to serve diverse customer bases with localised support and cultural understanding. Operating in over 60 languages, the company delivers customer service that feels personal and responsive, no matter the region. Foundever also invests in its workforce through training, engagement, and well-being programmes, ensuring that human expertise remains at the core of its customer experience delivery. This people-first strategy, combined with advanced technology, helps brands build trust, loyalty, and meaningful relationships with their customers across all touchpoints.
