- Andrey shares insights on Alaris Labs’ growth and its focus on advanced telecom software.
- He explains how innovation and customer trust drive the company’s success worldwide.
Andrey Anikin is the CEO and founder of Alaris Labs, a company specialising in advanced telecommunications software solutions. With a strong background in telecom technology and systems development, he has spent many years working across various aspects of the industry, from network design to business operations.
Under his leadership, Alaris Labs has grown into a recognised name in the global telecom sector, offering innovative platforms for voice, messaging, and customer engagement. Andrey’s focus on technical excellence and reliability has helped the company establish long-term partnerships with operators and service providers around the world.
The biggest threat facing telecom
When asked about the biggest threat to the telecom industry, Andrey was clear: “AIT is probably the biggest issue we are facing today.”
Unlike artificial intelligence or flash calls, which he believes can be managed, Artificially Inflated Traffic presents a deeper challenge. “It’s dangerous,” he explained. “Only the end customers — the enterprises being scammed—are not happy. All others like aggregators, wholesale carriers, even mobile network operators, they’re fine about that. It just makes their volumes bigger and boosts their margins.”
He recalled a recent case: “One of our customers told me they started seriously filtering out artificial traffic, and their volumes decreased by 50 percent. It’s difficult to be on the fair play side.”
Balancing AI use with human control
Asked whether Alaris Labs plans to use AI-based support engineers, Andrey said: “People will notice that. Our platform is very sophisticated. It’s not call center work.”
He explained that while Alaris Labs experiments internally with AI tools to assist support engineers, human oversight remains crucial. “It only works well when controlled by a human being,” he said. “Because when you do not have a human being controlling the AI… AI starts going its own ways.”
Alaris Labs has also launched an AI Traffic Classifier to analyse messaging patterns and detect spam, and is exploring AI-assisted routing management and reporting tools. “No guarantee it’s going to work, but we’ll try for sure,” Andrey added.
Keeping the company human-led
Despite growing automation, Andrey stressed the importance of keeping Alaris Labs human-led. “We don’t have AI colleagues here. All our colleagues are human, and I really value that,” he said.
He believes AI should support, not replace, human work. “AI is even worse than smartphones,” he warned. “Without critical thinking, you’ll be lost. You’ll be weak.”
Advice for young professionals
For younger telecom professionals, Andrey’s advice is simple: “Work. Don’t be scared to take upon you more work. Try new things. You grow your experience and knowledge this way.”
When it comes to hiring, he prefers a personal approach. “We still check every CV manually,” he said. “If you check everybody manually, you have fewer risks of overlooking someone important.”
