• Offers private-cloud, unified communications, encrypted voice services with 99.999 % uptime.
• Industry: South Africa’s mobile market is concentrated, facing competition, regulatory scrutiny, and digital transformation pressures.
About One Mobile Networks Pty Ltd
One Mobile Networks Pty Ltd markets itself as delivering “a new form of digital telecom services” in South Africa, providing private-cloud technology, unified communications, secure encrypted voice, and boasting 99.999 % uptime. Its service offerings include multichannel call-centre software, hosted PBX, SIP trunking, chat-bots and Vicidial solutions.
The company’s call-centre platform emphasises omnichannel support—voice, video, email, SMS and social media—backed by automation features like predictive dialling, auto call distribution, skill-based routing, and in-browser WebRTC phone capabilities. It also supports remote-work features such as browser-based access, call recording, call forwarding and real-time analytics .
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Industry context and challenges for One Mobile Networks Pty Ltd
Only a handful of major providers—Vodacom, MTN, Cell C, and Telkom Mobile—control the vast majority of the South African telecom market, with Vodacom and MTN contributing to around 75 percent of the entire market. By 2019, mobile penetration increased to about 95%.
Big operators like MTN encourage innovations like faster networks. For example, MTN now offers average download speeds of about 47 Mbps, that is nearly 50 percent faster than Vodacom. nevertheless there are nevertheless many of obstacles affecting this market, including fierce competition from powerful companies ICASA-mandated norms for ensuring accessible and expensive infrastructure, and the requirement to facilitate safe and remote communication. For firms like One Mobile Networks Pty Ltd, which invest on unified, secure solutions for customer care and enterprise communications, these dynamics present both opportunities and challenges.
